1. Company Information

This website is operated by Myntra Europe s.r.o., a company incorporated under the laws of the Slovak Republic.

Company name: Myntra Europe s.r.o.
Registered address: [Your full Slovak address]
Registration number (ICO): 55491022
VAT number: SK2122011408
Email: support@myshopineu.com
Website: www.myshopineu.com

Myntra Europe s.r.o. acts as the seller of record for all customer transactions and is responsible for payment processing, order fulfillment, customer service, returns, and refunds.

2. Scope of Services

Myntra Europe s.r.o. operates an online marketplace offering physical home, furnishing, décor, and lifestyle products to customers within the European Union.

• Physically imported into the European Union
• Customs cleared with applicable duties and VAT paid
• Stored and fulfilled from EU fulfillment centers, primarily in Slovakia

No drop shipping is involved.

3. Orders & Contract Formation

A binding purchase contract is formed when:

• The customer places an order on the website, and
• The order confirmation email is sent by Myntra Europe s.r.o.

All prices displayed include applicable VAT unless stated otherwise.

4. Payments

Payments are processed securely via authorized payment service providers, including Stripe and PayPal.

• Payment is collected at checkout
• Funds are not held in escrow
• Orders are processed only after successful payment authorization

Myntra Europe s.r.o. does not store card details.

5. Delivery

• Products are shipped from our EU warehouse
• Estimated delivery time: 3–7 business days unless otherwise stated
• Tracking information is provided once the order is dispatched

Delivery times may vary due to force majeure events.

6. Right of Withdrawal (EU Consumers)

Customers have the right to withdraw from the contract within 14 days of receiving the goods, without providing a reason.

Returned goods must be unused and in original condition and packaging.

7. Returns & Refunds

Return Address: Provided upon return approval.

Return Shipping Costs:

• Customer bears return shipping cost unless defective or incorrect
• Defective items qualify for reimbursement of return shipping

Refunds are processed within 7–10 business days after inspection and issued to the original payment method.

8. Defective or Incorrect Products

• Customers must notify us within 48 hours of delivery
• Replacement or refund will be arranged at no extra cost

9. Product Compliance

All products comply with applicable EU safety, quality, and regulatory standards and are tested where required.

10. Limitation of Liability

Myntra Europe s.r.o. is not liable for indirect or consequential damages except where liability cannot be excluded by law.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of the Slovak Republic.

EU consumers may access the Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

12. Contact

For questions, complaints, or support:
info@myshopineu.com