RETURN & REFUND POLICY
Returns
Customers may return eligible products within 14 days of delivery, in line with EU consumer law.
To initiate a return:
- Contact support@myshopineu.com
- Receive return instructions and return address
- Ship the product back to our Slovak warehouse
Conditions for Returns
Returned products must:
- Be unused
- Be in original condition
- Include original packaging and accessories
Items not meeting these conditions may not be eligible for a full refund.
Refunds
- Refunds are issued within 7–10 business days after inspection
- Refunds are processed to the original payment method
- Shipping fees are non-refundable unless the product is defective or incorrect
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photos if requested
- A replacement or full refund will be arranged, including return shipping
Non-Returnable Items
Certain items may be excluded from returns for hygiene or customization reasons. Any such exclusions are clearly stated on the product page.